THE FUTURE OF LUXURY - COMPLIMENTARY SHIPPING AND AFTERPAY AVAILABLE THE FUTURE OF LUXURY - COMPLIMENTARY SHIPPING AND AFTERPAY AVAILABLE

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FAQ’S

How does The Consign authenticate Luxury?

Our Experience

Authenticity is the foundation of THE CONSIGN. Created by the founders of High End, The Consign authentication specialists have over 5 years of authentication experience with over 200,000 items.

Our Process

Our authentication process follows industry best practices for authentication. Each item is handled with care and hand-checked by a Specialist. We verify the legitimacy of all labels, holograms, date codes, heat stamps, hardware, RFID tags, materials, and stitching. If the item passes this stage in the process, it is cross-checked for verification by our Authentication database or Entrupy.

Our Tools

Eligible handbags and accessories are authenticated using Entrupy. Entrupy is an authentication tool that uses AI and Machine Learning algorithms to authenticate luxury items. The accuracy rating of this system is 99.1% and if an item turns out to be fake Entrupy will cover the loss.

For more information on Entrupy visit https://www.entrupy.com/entrupy-faq/

Which items are excluded from promotions and discounts?

Some of our most covetable items are not eligible for discounts based on current market value and demand. Items that do not qualify for discounts will have the phrase “Coupons and discounts are not available for this product” on their unique product pages. Only one promotional code can be used per order, and promotional discount codes cannot be combined with markdown items.

How is the condition defined?

THE CONSIGN provides the condition of an item to give a clear indication of the current state of an item. This is significant when determining the second hand price of an item. Our condition guidelines are: 

Original  (A++) 

The item is new or lightly used. The Item shows no signs of wear and may include original tags, dust bag, box and or authenticity cards where relevant.  

Excellent  (A+) 

The item is in excellent condition with unnoticeable signs of wear.  

Very good (A) 

The item has been used but very well taken care of. There are limited signs of wear and these will be described in detail and or visually acknowledged in the photos.  

Good (B+) 

The item has been used and has visible signs of wear. The item may have loose threads, a button missing or general aging from wear. All signs of use will be described in detail and or visually acknowledged in the photos.  

Used (B) 

The item has been well used and may have scratches, marks or other more obvious signs of wear. All imperfections will be described in detail and or visually acknowledged in the photos.  

Fair (F) 

The item is in poor condition with significant signs of wear and tear. It may not be suitable for everyday use and may need altering or restoring.  

 

What is your returns policy?

If your item is not as described, returns must be requested within 2 days of receiving your item. All of the original tags must be attached, and packaging returned. Items must be returned within 14 days of receiving your item. For more information on our Returns policy click here

What is the returns process?

If your item you receive is not as described, contact our Client Service's to request a complimentary return label.

 

All original labels must be attached, and packaging must be returned for your return to be eligible.  

 

Your return will go through quality control to determine whether it is eligible for return. If you are successful, you will be given a 100% refund within 7 days of us receiving the return.  

What are your shipping and delivery options?

THE CONSIGN orders are delivered Monday to Friday between 9am and 5pm by Australia Post. Shipping costs will vary depending on the size, weight and destination of your chosen items. For last minute purchases, we recommend Australia Post Express delivery. We are currently not shipping internationally.  

For more information on our shipping options, click here

How do I track my order?

Upon 72 hour dispatch from placing your order, you will receive an email containing shipping and tracking information. Once your tracking number has been received you will be able to track your item on Australian Post Tracking.

Can I cancel my order?

We want to deliver your item as soon as possible, so we process orders in real time during business hours. This means we are unable to cancel orders once they have entered the shipping process. This usually occurs within 30 minutes during business hours, therefore if you have not contacted us within 30 minutes of placing your order, we are unable to cancel it. For more information please contact Client Services at info@theconsign.com.

WHICH CURRENCIES CAN I SHOP IN?

The currency on the website will be displayed in AUD.  

WHEN WILL MY CARD BE CHARGED?

Payment by Debit card or Pay Pal will be taken immediately upon time of purchase. If you pay by Credit Card, your bank may wait to take payment once the item is shipped. 

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept the following payment methods:

 

Visa
AMEX
MasterCard
American Express
Visa Electron
PayPal
Apple Pay

 

HOW WILL MY PERSONAL INFORMATION BE USED?

We keep your personal data private and confidential and only use it when given consent by you. For further details, please see the Privacy Policy section of the Terms and conditions.

I have 1-15 items I wish to sell. Which service is right for me?

If you have less than 15 items ,the quickest way to start selling with us is through our digital service.

What are the next steps?

- Simply fill in our digital service form.

- If your items fit the vision of our Brand we will send you a pre-consignment offer and a complimentary shipping label.

- Upon receipt your items will pass through quality control with our Authentication specialists.

- Once processed, we will send you an offical consignment offer. 

What is included?

- Complimentary shipping.

- Professional photography.

- Marketing and promotion to our global network.

I have more than 15 items I wish to sell. Which service is right for me?

If you are looking for a Premium experience, and have other 15 items, a Concierge appointment may be for you. It is an end-to-end consignment service, made easy from the privacy of your own home or a Digital Concierge appointment. Available Australia wide, this service is recommended for clients with 15 items or more or $5,000 or over of re-sale value. Follow this link to book an appointment: Concierge Service

What items can I consign?

We consign covetable, investment and rare Luxury fashion items.

We currently only accept items for consignment which are featured in our Designer Directory.

We only accept items which are in very good to original condition as described in our condition structure.

We only accept items which have a resale value over $400 AUD. 

WHICH DESIGNERS DO YOU ACCEPT?

You can find a current list of designers we accept in our Designer Directory. This list has been carefully selected to reflect the vision of our Brand and the state of the Market. Please check this list before you send your items to us. Items received which are not on our Brand list may incur a shipping cost deduction from your next commission. 

WHAT IS THE CONDITION OF MY ITEM?

Our condition structure gives a clear indication of the current state of an items condition and is significant in determining the second hand price of an item. Our condition rank is as follows:

 

Original  (A++)

The item is new or hardly used. The Item shows no signs of wear and may include original tags, dust bag, box and or authenticity cards where relevant. 

 

Excellent  (A+)

The item is in excellent condition with unnoticeable signs of wear. 

 

Very good (A)

The item has been used but very well taken care of. There are limited signs of wear and these will be described in detail and or visually acknowledged in the photos. 

 

Good (B+)

The item has been used and has visible signs of wear. The item may have loose threads, a button missing or general ageing from wear. All signs of use will be described in detail and or visually acknowledged in the photos. 

 

Used (B)

The item has been well used and may have scratches, marks or other more obvious signs of wear. All imperfections will be described in detail and or visually acknowledged in the photos. 

 

Poor (C)

The item is in poor condition with significant signs of wear and tear. It may not be suitable for everyday use and may need altering or restoring. 

 

We do not accept items which are in Used or Fair condition. If an item is received for Consignment which is in Used or Fair condition, your item will be returned to you with the applicable shipping costs deducted from your Consignment Commission payment.

 

How much money do I earn from selling my item?

HOW DO YOU PRICE ITEMS?

Our goal is to sell your items at the highest possible price within 30 days. Coupled with the condition of the item, market demand and value, our expert team determines the pricing based on four factors:

Designer & Item Type

Items from top designers and heritage brands tend to retain the highest resale value. Some top-selling designers with high resale value include Chanel, Hermes, Gucci, Cartier, and Rolex. Handbags, watches and fine jewellery are some of our top items that retain resale value.

Age

The more recent your items are, the higher the resale value they will have, especially for on-trend items.

Colour

Pieces in classic colours or on-trend, seasonal colours will earn you more.

 

How long do you hold my items for before returning them to me?

We consign your items for 92 days (3 months). When this time is over, we will either send your item back to you or ask if you would like to continue selling with us.

How much will my items be discounted?

We try to sell your items for the highest possible value within 2 months. In the 3rd month, for items under $1,000, your items may be discounted up to 35%.

For items over $1,000, it is your discretion if you would like your items may be discounted up to 25%. 

For Chanel, Hermes and Rolex items of any amount, you may also choose to not have your items discounted. 

How do I subscribe to an account?

To unsubscribe, simply click 'Unsubscribe' at the bottom of your newsletter and follow the prompts.

You can also log into account and under Account Information select 'Mange email preferences'.

How can I unsubscribe from my account?

There are two ways to unsubscribe.

Option 1: You can simply click "Unsubscribe" at the bottom of your daily newsletter and follow the prompts.

Option 2: Log in to your account and under Account Info, on the lower right side, click Manage Email Preferences.

What are your Client services opening hours?

Our Client Services opening hours are from 9am – 5pm Monday to Friday, excluding public holidays.

I have made an enquiry. When will I hear back?

All enquiries made through THE CONSIGN Facebook page will be responded to within 24 hours (Monday – Friday, excluding public holidays and sale periods).

 

All enquiries made through THE CONSIGN website will be responded to within 24 hours (Monday – Friday, excluding public holidays and sale periods).

I have requested an appointment time. When will I hear back?

All Concierge appointment requests will be responded to within 24 hours (Monday – Friday, excluding public holidays and sale periods).

I have submitted photos of my item for consignment. When will I hear back?

All Digital Service submissions will be responded to within 48 hours (Monday – Friday, excluding public holidays and sale periods).

Any other queries?

If you have any queries that are not listed on our website, please contact our Client Services at info@theconsign.com.

 

We look forward to hearing from you.