FAQ’S
How does The Consign authenticate Luxury?
Our Experience
Authenticity is the foundation of THE CONSIGN. Created by the founders of High End, The Consign authentication specialists have over 5 years of authentication experience with over 200,000 items.
Our Process
Our authentication process follows industry best practices for authentication. Each item is handled with care and hand-checked by a Specialist. We verify the legitimacy of all labels, holograms, date codes, heat stamps, hardware, RFID tags, materials, and stitching. If the item passes this stage in the process, it is cross-checked for verification by our Authentication database or Entrupy.
Our Tools
Eligible handbags and accessories are authenticated using Entrupy. Entrupy is an authentication tool that uses AI and Machine Learning algorithms to authenticate luxury items. The accuracy rating of this system is 99.1% and if an item turns out to be fake Entrupy will cover the loss.
For more information on Entrupy visit https://www.entrupy.com/entrupy-faq/
Which items are excluded from promotions and discounts?
Some of our most covetable items are not eligible for discounts based on current market value and demand. Items that do not qualify for discounts will have the phrase “Coupons and discounts are not available for this product” on their unique product pages. Only one promotional code can be used per order, and promotional discount codes cannot be combined with markdown items.
How is the condition defined?
THE CONSIGN provides the condition of an item to give a clear indication of the current state of an item. This is significant when determining the second hand price of an item. Our condition guidelines are:
Original (A++)
The item is new or lightly used. The Item shows no signs of wear and may include original tags, dust bag, box and or authenticity cards where relevant.
Excellent (A+)
The item is in excellent condition with unnoticeable signs of wear.
Very good (A)
The item has been used but very well taken care of. There are limited signs of wear and these will be described in detail and or visually acknowledged in the photos.
Good (B+)
The item has been used and has visible signs of wear. The item may have loose threads, a button missing or general aging from wear. All signs of use will be described in detail and or visually acknowledged in the photos.
Used (B)
The item has been well used and may have scratches, marks or other more obvious signs of wear. All imperfections will be described in detail and or visually acknowledged in the photos.
Fair (F)
The item is in poor condition with significant signs of wear and tear. It may not be suitable for everyday use and may need altering or restoring.
What is your returns policy?
If your item is not as described, returns must be requested within 2 days of receiving your item. All of the original tags must be attached, and packaging returned. Items must be returned within 14 days of receiving your item. For more information on our Returns policy click here
What is the returns process?
If your item you receive is not as described, contact our Client Service's to request a complimentary return label.
All original labels must be attached, and packaging must be returned for your return to be eligible.
Your return will go through quality control to determine whether it is eligible for return. If you are successful, you will be given a 100% refund within 7 days of us receiving the return.
What are your shipping and delivery options?
THE CONSIGN orders are delivered Monday to Friday between 9am and 5pm by Australia Post. Shipping costs will vary depending on the size, weight and destination of your chosen items. For last minute purchases, we recommend Australia Post Express delivery. We are currently not shipping internationally.
For more information on our shipping options, click here
How do I track my order?
Upon 72 hour dispatch from placing your order, you will receive an email containing shipping and tracking information. Once your tracking number has been received you will be able to track your item on Australian Post Tracking.
Can I cancel my order?
We want to deliver your item as soon as possible, so we process orders in real time during business hours. This means we are unable to cancel orders once they have entered the shipping process. This usually occurs within 30 minutes during business hours, therefore if you have not contacted us within 30 minutes of placing your order, we are unable to cancel it. For more information please contact Client Services at info@theconsign.com.
WHICH CURRENCIES CAN I SHOP IN?
The currency on the website will be displayed in AUD.
WHEN WILL MY CARD BE CHARGED?
Payment by Debit card or Pay Pal will be taken immediately upon time of purchase. If you pay by Credit Card, your bank may wait to take payment once the item is shipped.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept the following payment methods:
Visa
AMEX
MasterCard
American Express
Visa Electron
PayPal
Apple Pay
HOW WILL MY PERSONAL INFORMATION BE USED?
We keep your personal data private and confidential and only use it when given consent by you. For further details, please see the Privacy Policy section of the Terms and conditions.
